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--- mailtemplates:maintenance [2024/11/04 16:34] – sysadm
+++ mailtemplates:maintenance [2026/08/26 11:05] (current) – sysadm
@@ Line 14: / Line 14: @@
 Dear Customer,
-As part of our commitment to continually improve the service quality that we provide to our customers, we wish to inform you that we will perform a maintenance activity on our BeIncontact and Sippysoft platforms. This planned activity will take place in some of our cluster’s instances and will be affected in the following time window:
+As part of our commitment to continually improve the service quality that we provide to our customers, we inform you that we will perform some maintenance activities on our BeIncontact platforms. This planned activity will take place in some of our cluster’s instances and will be affected in the following time windows:
 Date and time: **//date in format YYYY/MM/DD// from //time in format HH:MM:SS AM/PM UTC// to //time in format HH:MM:SS AM/PM UTC//**.
-During this time window, the instances in the Europe Region (Frankfurt) could be unavailable during the activity periods.
+During this time window, the instances in the Europe Region (Frankfurt) could be unavailable.
-These activities generally take a few minutes to complete. After, the instance will return operative as usual.
+These activities generally take a few minutes to complete. After that, the instance will return operative as usual.
 During the whole period, the BeCloud Support Team will monitor the situation and be active for any other eventualities.
 Thank you for your attention and understanding.
@@ Line 33: / Line 33: @@
 Frankfurt customers:\\
 <code>
-"Federico Schettini" <federico.schettini@red-sun.ch>; "Federico Foce" <federico.foce@red-sun.ch>; Simona Frisella Vella <simona.frisella@comersud.it>; "Giuseppe Liggieri" <giuseppe.liggieri@comersud.it>; "Daniele Contrino" <Daniele.Contrino@comersud.it>; Sansiveri Roberto <sansiveri.r@elettric80.it>; Sansiveri Roberto <sansiveri.r@e80group.com>; "Celeste Giuseppe" <Celeste.G@e80group.com>; Celeste Giuseppe <Celeste.G@elettric80.it>; "sabrina.rispoli@gruppofarmacieitaliane.it" <sabrina.rispoli@gruppofarmacieitaliane.it>; Umberto gallo <umberto.gallo@gruppofarmacieitaliane.it>; "ROVELLINI Marco" <marco.rovellini@fivesgroup.com>; "Greta Zottis - Golilla Srl" <greta.zottis@golilla.it>; Stefano Marrella <s.marrella@istitutomarangoni.com>; Demuni Abhishek De SIlva <a.desilva@istitutomarangoni.com>; Raffaella Riontino <r.riontino@istitutomarangoni.com>; "Pellegrini Umberto" <u.pellegrini@larioreti.it>; "Perego Gianluca" <g.perego@larioreti.it>; "umberto.rossini" <umberto.rossini@omega3c.com>; "Paolo Bertocchi" <paolo.bertocchi@ocme.com>; BR <bruno.revelini.ex@prysmiangroup.com>; "Thilliez Tifany" <tifany.thilliez@prysmiangroup.com>; "Cristina Perez" <cristina.perez@prysmiangroup.com>; Carrelero Saiz Emilio Jose <emiliojose.carrelero@prysmiangroup.com>; "Lutley Sam" <sam.lutley@prysmiangroup.com>; "Barba Andrea" <andrea.barba@prysmiangroup.com>; TREMAMUNNO Francesco <francesco.tremamunno@soprasteria.com>; alessandro.bordignon@venistar.retexspa.com <alessandro.bordignon@venistar.retexspa.com>; "Matteo Mini" <matteo.mini@careaptitude.com>; matteo.milani@soprasteria.com <matteo.milani@soprasteria.com>; "Francesco Sponzilli" <francesco.sponzilli@ellittiq.com>; "Matteo Rocchi" <m.rocchi@beeasy.cloud>; "s.alpeggiani@beeasy.cloud" <s.alpeggiani@beeasy.cloud>; p.iacopino@excellgo.com <p.iacopino@excellgo.com>; <h24@alidays.it>;"Federico Rondina" <federico.rondina@becloudsolutions.com>; "Admin BeCloud" <admin@becloudsolutions.com>; "Lorenzo Cesana" <lorenzo.cesana@becloudsolutions.com>;
+francesco.sponzilli@ellittiq.com;
+h24@alidays.it;
+ict@arquati.it;
+mariavittoria.zarrelli@arquati.com;
+alessandro.barbero@arquati.it;
+giuseppe.liggieri@comersud.it;
+daniele.contrino@comersud.it;
+sansiveri.r@e80group.com;
+celeste.g@e80group.com;
+itsw@e80group.com;
+stefano.quirino@enivibes.com;
+riccardo.difranco@enivibes.com;
+andrea.noussan@estendo.it;
+paolo.mapelli@estendo.it;
+mattia.boeri@estendo.it;
+umberto.gallo@gruppofarmacieitaliane.it;
+roberto.natale@gruppofarmacieitaliane.it;
+aurelio.dechiararuffo@gruppofarmacieitaliane.it;
+marco.rovellini@fivesgroup.com;
+g.cavalleri@giuffrefl.it;
+d.morielli@giuffrefl.it;
+g.bragalini@giuffrefl.it;
+m.gasparo@giuffrefl.it;
+greta.zottis@golilla.it;
+comunicazioni.becloud@golilla.it;
+andrea.millimaggi@golilla.it;
+u.pellegrini@larioreti.it;
+g.perego@larioreti.it;
+barbara.giorgetti@omega3c.com;
+nicola.cimatti@newtimegroup.it;
+matteo.catani@newtimegroup.it;
+marco.sada@nuovenergiespa.it;
+paolo.bertocchi@ocme.com;
+simone.brizzi@ocme.com;
+davide.poletti@ocme.com;
+tifany.thilliez@prysmian.com;
+cristina.perez@prysmian.com;
+emiliojose.carrelero@prysmian.com;
+sam.lutley@prysmian.com;
+andrea.barba@prysmian.com;
+stefano.bellante@prysmian.com;
+asier.baron@prysmian.com;
+seden.karadeniz@prysmian.com;
+sevdiye.senocak@prysmian.com;
+etem.bakac@prysmian.com;
+neslihan.selen@prysmian.com;
+yusuf.cebeci@prysmian.com;
+atosi@robopac.com;
+p.iacopino@excellgo.com;
+assistenza@servicecredit.it;
+irene.torresan@it.audionova.com;
+sara.borra@it.audionova.com;
+antonio.pirozzolo@it.audionova.com;
+andrea.bartolini@sonova.com;
+antonio.montesano@cft-group.com;
+stefano.grossi@cft-group.com;
+daniele.pasquinelli@cft-group.com;
+callcenter@basilehome.it;
+ict@beeasysolutions.com;
+chris.brown@cbul.uk;
+jack.gilbert@cbul.uk;
+scott.willard@cbul.uk;
+s.rolando@paviaacque.it;
+m.destefano@paviaacque.it;
+f.sissaz@paviaacque.it;
+manuela.tassetto@venistar.alkemy.com;
+manuela.tassetto@venistar.retex.com;
+federico.rondina@becloudsolutions.com;
+lorenzo.cesana@becloudsolutions.com;
+admin@becloudsolutions.com
 </code>