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| procedures:new_customer_creation [2026/02/02 16:15] – gemma.coppeta | procedures:new_customer_creation [2026/02/26 14:43] (current) – gemma.coppeta |
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| ====== New customer creation ====== | ====== New customer creation ====== |
| |
| === FIRST THING === | === Steps === |
| |
| **BACKUP THE EXISTENT CERTS** (in ''/etc/servicepattern/'')\\ | * Create a new **tenant**. |
| In case anything goes wrong, you will reuse the old certs. | * Add the purchased **numbers** to the shared file [[https://becloudsolutionssrl.sharepoint.com/:x:/r/sites/IT_Billing/_layouts/15/Doc.aspx?sourcedoc=%7B03326DA4-B2C5-4838-9706-0EBAF2190980%7D&file=Costi-fornitori-Tecnici.xlsx&action=default&mobileredirect=true|Costi fornitori tecnici]]. |
| | * Add the customer's **name** to the file [[https://becloudsolutionssrl.sharepoint.com/:x:/r/sites/IT_Billing/_layouts/15/Doc.aspx?sourcedoc=%7B313F6BC5-5A4F-4CFC-BA4E-902C23F8D496%7D&file=Traffico-Telefonico_2026.xlsx&action=default&mobileredirect=true | Traffico Telefonico]]. |
| | * Add the purchased **numbers** to the file [[https://git.ccaas.becloudsolutions.com/BeCloud/CDRs/src/branch/main/numbers.csv | CDRs numbers]]. |
| | * Create the **Customer object** in the customers array in the [[https://git.ccaas.becloudsolutions.com/BeCloud/CDRs/src/branch/main/cdrs.py | cdrs.py]]. |
| | * Create the **Result object** in the results array in the [[https://git.ccaas.becloudsolutions.com/BeCloud/CDRs/src/branch/main/Monthly/monthlyResults.py | monthlyResults.py]] file. |
| | * The customer's **name** must be added in the customers array to the [[https://git.ccaas.becloudsolutions.com/BeCloud/Recharges/src/branch/main/recharges.php | Recharges]] file. |
| | * The customer's **name** must be added to the [[https://grafana.ccaas.becloudsolutions.com/d/cedg4a4h1qxa8f/voice-balance-monitor?orgId=1&from=now-6h&to=now&timezone=browser | Voice balance dashboard]] on Grafana. |
| | * An [[https://grafana.ccaas.becloudsolutions.com/alerting/list |Alert rule]] on Grafana must be created for the new customer. |
| | * The customer's **name** must be added to the Monitor database. |
| |
| \\ | ===== New tenant creation ===== |
| | To create a new {{0:logobecloud.png?30}}tenant you can follow the [[new_tenant_creation]] guide. |
| |
| To install certbot: | ===== IT Billing ===== |
| <code> | The purchased **numbers** must be entered in the shared file in {{0:sharepoint.png?20}}[[https://becloudsolutionssrl.sharepoint.com/:x:/r/sites/IT_Billing/_layouts/15/Doc.aspx?sourcedoc=%7B03326DA4-B2C5-4838-9706-0EBAF2190980%7D&file=Costi-fornitori-Tecnici.xlsx&action=default&mobileredirect=true|IT Billing]] for **technical supplier costs**. |
| yum install -y certbot | \\ Depending on the carrier you are using, you will need to add a row to the table or add a unit in the quantity column.\\ |
| </code> | |
| |
| \\ | The customer's **name** must be added to the {{0:sharepoint.png?20}}[[https://becloudsolutionssrl.sharepoint.com/:x:/r/sites/IT_Billing/_layouts/15/Doc.aspx?sourcedoc=%7B313F6BC5-5A4F-4CFC-BA4E-902C23F8D496%7D&file=Traffico-Telefonico_2026.xlsx&action=default&mobileredirect=true | Traffico Telefonico]] file. |
| \\ | \\ Add a new sheet, copy an existing one and delete the data inside of it. \\ |
| |
| ==== No acme-challenge ==== | ===== BeCloud's Git ===== |
| | Once you open {{0:logobecloud.png?30}}[[https://git.ccaas.becloudsolutions.com/BeCloud/CDRs | this link]], you will find yourself in the CDRs repository. \\ |
| | * Click on [[https://git.ccaas.becloudsolutions.com/BeCloud/CDRs/src/branch/main/numbers.csv | numbers.csv]], then click on the {{0:editgitea.png?25}} //edit// button and add one or more lines with the **number**, customer's **name** and the **rate** applied to the number. |
| | * Click on [[https://git.ccaas.becloudsolutions.com/BeCloud/CDRs/src/branch/main/cdrs.py | cdrs.py]], then click the {{0:editgitea.png?25}} //edit// button and create the **Customer object** with the customer's **name** and all **zeros** in the customers array. The zeros will be filled in during the course of the code and represent the inbound/outbound cost for each carrier. \\ Follow this example: <code python>customers = [ |
| | Customer("Name",0,0,0,0,0,0,0,0,0,0,0,0), |
| | ... |
| | ] </code> |
| | * Click on the [[https://git.ccaas.becloudsolutions.com/BeCloud/CDRs/src/branch/main/Monthly/ | Monthly folder]] and on [[https://git.ccaas.becloudsolutions.com/BeCloud/CDRs/src/branch/main/Monthly/monthlyResults.py | monthlyResults.py]], then click the {{0:editgitea.png?25}} //edit// button and create the **Result object** with the customer's **name**, the name of the **carrier** in **__all caps__** and all **zeros** in the results array. The zeros will be filled in during the code and represent the inbound/outbound cost of BeCloud and the customer. \\ Follow this example: <code python>results = [ |
| | Result("Name","CARRIER",0,0,0,0), |
| | ... |
| | ] </code> |
| |
| === Istances that need certs for operation === | \\ |
| | Once you open {{0:logobecloud.png?30}}[[https://git.ccaas.becloudsolutions.com/BeCloud/Recharges | this link]], you will find yourself in the Recharges repository. \\ Click on [[https://git.ccaas.becloudsolutions.com/BeCloud/Recharges/src/branch/main/recharges.php | recharges.php]], then click the {{0:editgitea.png?25}} //edit// button and add the customer's **name** in the customers array. |
| |
| * Prod5_Core1(Frankfurt) | ===== Grafana ===== |
| * Prod5_Core2(Frankfurt) | * Once you open {{0:grafana.png?50}}[[https://grafana.ccaas.becloudsolutions.com/d/cedg4a4h1qxa8f/voice-balance-monitor?orgId=1&from=now-6h&to=now&timezone=browser | this link]], you will find yourself in the Voice balance monitor. \\ To add a new customer, you have to click the {{0:editgrafana.png?36}} //edit// button, then go to an existing panel, click on the //three dots//, hover your mouse over the “more” option and then click on //duplicate//.{{0:duplicategrafana.png?250}}\\ Once you have created the copy, you will need to edit it by **replacing** the field //title// and the value of the column //customer// with the name of the new customer. \\ Here's an example with the customer //"Alidays"//: \\ {{0:titlegrafana.png?250}} \\ {{0:customergrafana.png}} \\ Now you can **save** and exit the edit mode. |
| * BeCloud5x | |
| * Monitor | |
| * Be360(s) | |
| |
| (There are shared Outlook calendars for all expiring certs) | * Once you open {{0:grafana.png?50}}[[https://grafana.ccaas.becloudsolutions.com/alerting/list| this link]], you will find yourself in the Alert rules list and you have to look to the Balances_monitor. \\ To add a new customer, you have to click the //more// button of an existing alert rule and click on //duplicate// \\ {{0:duplicatealertrulesgrafana.png}} \\ Once you have created the copy, you will need to edit it by **replacing** the field //title// and the value of the column //customer// with the name of the new customer. \\ Here's an example with the customer //"Alidays"//: \\ {{0:titlealertrulesgrafana.png?320}} \\ {{0:customergrafana.png}} \\ Now you can **save** and exit the edit mode. |
| |
| \\ | |
| |
| ==== Commands ==== | ===== Database ===== |
| | You must add the customer's name to the **“recharges”** and **“customers”** tables in the **Monitor** database of the **Monitoring** machine. |
| |
| === Certbot single istances === | |
| <code> | |
| sudo certbot-3 certonly --nginx | |
| OR | |
| sudo certbot certonly --nginx | |
| </code> | |
| |
| \\ | |
