Differences

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--- procedures:new_tenant_creation [2026/02/26 11:37] – gemma.coppeta
+++ procedures:new_tenant_creation [2026/02/26 14:36] (current) – gemma.coppeta
@@ Line 8: / Line 8: @@
 > Scrivo in quanto avrei necessità della creazione di un nuovo Tenant dedicato a //CustomerName// (new customer) su istanza //AWS Region//.
 > Di seguito i dettagli del Tenant:
->  - __Nome__ (dominio dedicato, da creare): “//CustomerName//.beincontact.becloudsolutions.com”
+>  - __Nome__ (dominio dedicato, da creare)/(senza dominio): “//CustomerName//.beincontact.becloudsolutions.com”
 >  - __Limiti__:
 >      - //N// concurrent users - //N// named users
@@ Line 32: / Line 32: @@
 >  **Access domain** : //CustomerName//.beincontact.becloudsolutions.com
 >  **SIP domain** :  //CustomerName//.beincontact.becloudsolutions.com
->  **Tenant limits** :  7 named, 7 concurrent
+>  **Tenant limits** :  //N// named, //N// concurrent
 >  **Nostro accesso** : "admin" con solita password
 >  **Numeri assegnati** :
->      - //Number// //Result//
+>      - //Number// - //Result//
->      - //Number// //Result//
+>      - //Number// - //Result//
->  **Provato inbound/outbound con utente admin**  : OK
+>  **Provato inbound/outbound con utente admin**  : //Status//
->  **Regola dial-out** : OK
+>  **Regola dial-out** : //Status//
 >  **Regola Access Number** : Unassigned
->  **Collegamento a DB** : OK
+>  **Collegamento a DB** : //Status//
->  **Puntamento Report** : OK
+>  **Puntamento Report** : //Status//
->  **Statistiche presenti nell' Interaction Records** : OK
+>  **Statistiche presenti nell' Interaction Records** : //Status//
 >
 >
@@ Line 49: / Line 49: @@
-===== Sysmanagement =====
+===== Sysmgmt =====
-{{0:configuration.png?22}}To create a new tenant, go to sysmanagement > Tenants and click on {{0:addtenantbp.png?30}} button, a window like this will appear: \\
+{{0:configuration.png?22}}To create a new tenant, go to [[https://beincontact.becloudsolutions.com/sysmgmt/ | sysmgmt]] > Tenants and click on {{0:createtenantbp.png?30}} button, a window like this will appear: \\
 {{0:newtenantbp.png?270}} \\
@@ Line 106: / Line 106: @@
 {{0:test.png?22}}To perform the tests, follow these steps:
-== Sysmgmt ==
+=== Sysmgmt ===
-On sysmanagement, enter a test number.
+On the [[https://beincontact.becloudsolutions.com/sysmgmt/ | sysmgmt]], enter a test number:
-Sysmgmt > Phone System > Access Numbers, click on [plus] and fill in only the following fields:
+Sysmgmt > Phone System > Access Numbers, click on {{0:addtenantbp.png?30}} button and fill in only the following fields:
--number: with the number you want to test
+  * **Number**: with the number you want to test
--carrier: with the carrier that provided us with the number
+  * **Carrier**: with the carrier that provided us with the number
--tenant: the new tenant we created
+  * **Tenant**: the new tenant we created
--media type: voice-only
+  * **Media type**: voice-only
--trunks: based on where the numbering is located
+  * **Trunks**: based on where the numbering is located
+=== Admin ===
+On the admin page:
+in Admin > Directory > Access Numbers you will find the number you just added in the sysmgmt. \\
+You will make some call to try Inbound and Outbound.
+== Inbound ==
+Select the number you added in //Access Numbers// and in //Destination// you have to select the **//user//** option. A //User// field will appear, select "User Super" and then //Apply//. \\
+== Outbound ==
+In Directory > Dial-out Entries create a dial-out rule.
+Example:
+Press the {{0:addtenantbp.png?30}} button:
+  * **Digits**: 0039
+  * **Is a prefix (not a complete number)**: {{0:check.png?15}}
+  * **Remove prefix**: {{0:check.png?15}}
+  * **Insert prefix**: leave empty
+  * **Set service (if not set by agent)**: << None >>
+  * **Direct mapping of internal phones**: leave empty
+  * **Use Caller ID from service configuration if service information is available, otherwise use this number**: the number you want to test
+=== Agent Desktop ===
+Now login on the [[https://beincontact.becloudsolutions.com/| Agent Desktop]], ensure you have granted the required permissions and authorized the domain. \\
+Under Settings > Phone Device, also ensure you have checked the WebRTC option. \\
+{{0:phonedevicebp.png?150}} {{0:webrtcbp.png?310}}
+\\
+\\
+Get ready: \\ {{0:readybp.png?160}} \\ and try to make an inbound call (from your **phone** to the **number** entered in the tenant) and an outbound call (from the **agent desktop** phone bar to your **phone number**). \\
+Lastly remove the test number from the tenant and send the reply email with the results.