Differences

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--- procedures:new_tenant_creation [2026/02/26 14:30] – gemma.coppeta
+++ procedures:new_tenant_creation [2026/02/26 14:36] (current) – gemma.coppeta
@@ Line 8: / Line 8: @@
 > Scrivo in quanto avrei necessità della creazione di un nuovo Tenant dedicato a //CustomerName// (new customer) su istanza //AWS Region//.
 > Di seguito i dettagli del Tenant:
->  - __Nome__ (dominio dedicato, da creare): “//CustomerName//.beincontact.becloudsolutions.com”
+>  - __Nome__ (dominio dedicato, da creare)/(senza dominio): “//CustomerName//.beincontact.becloudsolutions.com”
 >  - __Limiti__:
 >      - //N// concurrent users - //N// named users
@@ Line 32: / Line 32: @@
 >  **Access domain** : //CustomerName//.beincontact.becloudsolutions.com
 >  **SIP domain** :  //CustomerName//.beincontact.becloudsolutions.com
->  **Tenant limits** :  7 named, 7 concurrent
+>  **Tenant limits** :  //N// named, //N// concurrent
 >  **Nostro accesso** : "admin" con solita password
 >  **Numeri assegnati** :
->      - //Number// //Result//
+>      - //Number// - //Result//
->      - //Number// //Result//
+>      - //Number// - //Result//
->  **Provato inbound/outbound con utente admin**  : OK
+>  **Provato inbound/outbound con utente admin**  : //Status//
->  **Regola dial-out** : OK
+>  **Regola dial-out** : //Status//
 >  **Regola Access Number** : Unassigned
->  **Collegamento a DB** : OK
+>  **Collegamento a DB** : //Status//
->  **Puntamento Report** : OK
+>  **Puntamento Report** : //Status//
->  **Statistiche presenti nell' Interaction Records** : OK
+>  **Statistiche presenti nell' Interaction Records** : //Status//
 >
 >
@@ Line 135: / Line 135: @@
   * **Use Caller ID from service configuration if service information is available, otherwise use this number**: the number you want to test
-Now login on the [[https://beincontact.becloudsolutions.com/| AgentDesktop]], ensure you have granted the required permissions and authorized the domain. \\
+=== Agent Desktop ===
+Now login on the [[https://beincontact.becloudsolutions.com/| Agent Desktop]], ensure you have granted the required permissions and authorized the domain. \\
 Under Settings > Phone Device, also ensure you have checked the WebRTC option. \\
 {{0:phonedevicebp.png?150}} {{0:webrtcbp.png?310}}
 \\
 \\
-Get ready: \\ {{0:readybp.png?160}} \\ and try to make an inbound call (from your **phone** to the **number** entered in the tenant) and an outbound call (from the **agent desktop** phone bar to your **phone number**).
+Get ready: \\ {{0:readybp.png?160}} \\ and try to make an inbound call (from your **phone** to the **number** entered in the tenant) and an outbound call (from the **agent desktop** phone bar to your **phone number**). \\
+Lastly remove the test number from the tenant and send the reply email with the results.