Differences

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--- procedures:new_tenant_creation [2026/02/26 14:34] – gemma.coppeta
+++ procedures:new_tenant_creation [2026/02/26 14:36] (current) – gemma.coppeta
@@ Line 8: / Line 8: @@
 > Scrivo in quanto avrei necessità della creazione di un nuovo Tenant dedicato a //CustomerName// (new customer) su istanza //AWS Region//.
 > Di seguito i dettagli del Tenant:
->  - __Nome__ (dominio dedicato, da creare): “//CustomerName//.beincontact.becloudsolutions.com”
+>  - __Nome__ (dominio dedicato, da creare)/(senza dominio): “//CustomerName//.beincontact.becloudsolutions.com”
 >  - __Limiti__:
 >      - //N// concurrent users - //N// named users
@@ Line 135: / Line 135: @@
   * **Use Caller ID from service configuration if service information is available, otherwise use this number**: the number you want to test
-Now login on the [[https://beincontact.becloudsolutions.com/| AgentDesktop]], ensure you have granted the required permissions and authorized the domain. \\
+=== Agent Desktop ===
+Now login on the [[https://beincontact.becloudsolutions.com/| Agent Desktop]], ensure you have granted the required permissions and authorized the domain. \\
 Under Settings > Phone Device, also ensure you have checked the WebRTC option. \\
 {{0:phonedevicebp.png?150}} {{0:webrtcbp.png?310}}
 \\
 \\
-Get ready: \\ {{0:readybp.png?160}} \\ and try to make an inbound call (from your **phone** to the **number** entered in the tenant) and an outbound call (from the **agent desktop** phone bar to your **phone number**).
+Get ready: \\ {{0:readybp.png?160}} \\ and try to make an inbound call (from your **phone** to the **number** entered in the tenant) and an outbound call (from the **agent desktop** phone bar to your **phone number**). \\
 Lastly remove the test number from the tenant and send the reply email with the results.