BeCloud Internal Wiki

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====== Maintenance ======

The email is to be sent __from__ support@becloudsolutions.com __to__ support@becloudsolutions.com, with all customers in **__"Bcc"__**.\\
Always send the email at least two weeks prior to the scheduled date and keep in mind the timezone difference when scheduling the activity.

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=== Frankfurt ===

Subject: ''BeCloud: Scheduled Maintenance on //date in format YYYY/MM/DD//''\\
Body:
<code>
Dear Customer,

As part of our commitment to continually improve the service quality that we provide to our customers, we wish to inform you that we will perform a maintenance activity on our BeIncontact and Sippysoft platforms. This planned activity will take place in some of our cluster’s instances and will be affected in the following time window:
 
Date and time: **//date in format YYYY/MM/DD// from //time in format HH:MM:SS AM/PM UTC// to //time in format HH:MM:SS AM/PM UTC//**. 
 
During this time window, the instances in the Europe Region (Frankfurt) could be unavailable during the activity periods.
These activities generally take a few minutes to complete. After, the instance will return operative as usual.
 
During the whole period, the BeCloud Support Team will monitor the situation and be active for any other eventualities.
Thank you for your attention and understanding.

Kindest regards,
BeCloud Support Team
//sign//
</code>

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Frankfurt customers:\\
<code>
"Federico Foce" <federico.foce@red-sun.ch>; Simona Frisella Vella <simona.frisella@comersud.it>; "Giuseppe Liggieri" <giuseppe.liggieri@comersud.it>; "Daniele Contrino" <Daniele.Contrino@comersud.it>; Sansiveri Roberto <sansiveri.r@elettric80.it>; Sansiveri Roberto <sansiveri.r@e80group.com>; "Celeste Giuseppe" <Celeste.G@e80group.com>; Celeste Giuseppe <Celeste.G@elettric80.it>; "sabrina.rispoli@gruppofarmacieitaliane.it" <sabrina.rispoli@gruppofarmacieitaliane.it>; Umberto gallo <umberto.gallo@gruppofarmacieitaliane.it>; "ROVELLINI Marco" <marco.rovellini@fivesgroup.com>; "Greta Zottis - Golilla Srl" <greta.zottis@golilla.it>; Stefano Marrella <s.marrella@istitutomarangoni.com>; Demuni Abhishek De SIlva <a.desilva@istitutomarangoni.com>; Raffaella Riontino <r.riontino@istitutomarangoni.com>; "Pellegrini Umberto" <u.pellegrini@larioreti.it>; "Perego Gianluca" <g.perego@larioreti.it>; "umberto.rossini" <umberto.rossini@omega3c.com>; "Paolo Bertocchi" <paolo.bertocchi@ocme.com>; BR <bruno.revelini.ex@prysmian.com>; "Thilliez Tifany" <tifany.thilliez@prysmian.com>; "Cristina Perez" <cristina.perez@prysmian.com>; Carrelero Saiz Emilio Jose <emiliojose.carrelero@prysmian.com>; "Lutley Sam" <sam.lutley@prysmian.com>; "Barba Andrea" <andrea.barba@prysmian.com>; "Stefano Bellante" <stefano.bellante@prysmian.com>; TREMAMUNNO Francesco <francesco.tremamunno@soprasteria.com>; alessandro.bordignon@venistar.retexspa.com <alessandro.bordignon@venistar.retexspa.com>; "Matteo Mini" <matteo.mini@careaptitude.com>; matteo.milani@soprasteria.com <matteo.milani@soprasteria.com>; "Francesco Sponzilli" <francesco.sponzilli@ellittiq.com>; "Matteo Rocchi" <m.rocchi@beeasy.cloud>; "s.alpeggiani@beeasy.cloud" <s.alpeggiani@beeasy.cloud>; p.iacopino@excellgo.com <p.iacopino@excellgo.com>; <h24@alidays.it>; comunicazioni.becloud@golilla.it; mario.grisoli@arquati.it; mariavittoria.zarrelli@arquati.com; "Federico Rondina" <federico.rondina@becloudsolutions.com>; "Admin BeCloud" <admin@becloudsolutions.com>; "Lorenzo Cesana" <lorenzo.cesana@becloudsolutions.com>;
</code>

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=== Sydney ===

Subject: ''BeCloud: Scheduled Maintenance on //date in format YYYY/MM/DD//''\\
Body:
<code>
Dear Customer,

As part of our commitment to continually improve the service quality that we provide to our customers, we wish to inform you that we will perform a maintenance activity on our BeIncontact and Sippysoft platforms. This planned activity will take place in some of our cluster’s instances and will be affected in the following time window:
 
Date and time: **//date in format YYYY/MM/DD// from //time in format HH:MM:SS AM/PM UTC// to //time in format HH:MM:SS AM/PM UTC//**. 
 
During this time window, the instances in the Asia Region (Sydney) could be unavailable during the activity periods.
These activities generally take a few minutes to complete. After, the instance will return operative as usual.
 
During the whole period, the BeCloud Support Team will monitor the situation and be active for any other eventualities.
Thank you for your attention and understanding.

Kindest regards,
BeCloud Support Team
//sign//
</code>

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Sydney customers:\\
<code>
Vishnu Krishna <vishnuK@hume.vic.gov.au>; Wood, Krestin <krwood@deloitte.com.au>; Conti Quevedo, Bruno <bcontiquevedo@deloitte.com.au>; De Holanda, Daniel <ddeholanda@deloitte.com.au>; Codotco, Oliva <ocodotco@deloitte.com.au>; Chris Steinman <Chris.Steinman@benetas.com.au>; Gina Giliam <Gina.Giliam@benetas.com.au>; Ryan Golightly <Ryan.Golightly@benetas.com.au>; andrea.barba@prysmiangroup.com <andrea.barba@prysmiangroup.com>; phillip.eves@prysmiangroup.com <phillip.eves@prysmiangroup.com>; Weston Lauren <lauren.weston@prysmiangroup.com>; khalil.fakhouri@prysmiangroup.com <khalil.fakhouri@prysmiangroup.com>; Ong Mooilan <mooilan.ong@prysmiangroup.com>; michelle.balaam@prysmiangroup.com <michelle.balaam@prysmiangroup.com>; "Federico Rondina" <federico.rondina@becloudsolutions.com>; "Admin BeCloud" <admin@becloudsolutions.com>; "Lorenzo Cesana" <lorenzo.cesana@becloudsolutions.com>;
</code>

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 --- //[[lorenzo.cesana@becloudsolutions.com|Lorenzo Cesana]] 2024/08/28 08:17//