• Create a new tenant.
• Add the purchased numbers to the shared file Costi fornitori tecnici.
• Add the customer's name to the file Traffico Telefonico.
• Add the purchased numbers to the file CDRs numbers.
• Create the Customer object in the customers array in the cdrs.py.
• Create the Result object in the results array in the monthlyResults.py file.
• The customer's name must be added in the customers array to the Recharges file.
• The customer's name must be added to the Voice balance dashboard on Grafana.
• An Alert rule on Grafana must be created for the new customer.
• The customer's name must be added to the Monitor database.

Subject: New Tenant CustomerName

Buongiorno,
Scrivo in quanto avrei necessità della creazione di un nuovo Tenant dedicato a CustomerName (new customer) su istanza AWS Region.
Di seguito i dettagli del Tenant:
- Nome (dominio dedicato, da creare): “customername.beincontact.becloudsolutions.com”
- Limiti:
- N concurrent users - N named users
- N agents
- N supervisor (team leader licenses)
- N administrator
- Numeri da associare: Numbers

Puoi copiare (per tutte le configurazioni necessarie, al netto delle utenze), le feature del Tenant “CustomerName”.

Schedula, per favore, l’attività per date.
Resto a disposizione.
Grazie

Once you have created and tested the tenant, the response will be as follows:

Subject: R: New Tenant CustomerName

Buongiorno,
Di seguito le specifiche del tenant:

Tenant Name : CustomerName
Access domain : cft.beincontact.becloudsolutions.com
SIP domain : cft.beincontact.becloudsolutions.com
Tenant limits : 7 named, 7 concurrent
Nostro accesso : “admin” con solita password
Numeri assegnati :
- Number Result
- Number Result
Provato inbound/outbound con utente admin : OK
Regola dial-out : OK
Regola Access Number : Unassigned
Collegamento a DB : OK
Puntamento Report : OK
Statistiche presenti nell' Interaction Records : OK


Rimango a disposizione

To create a new tenant, go to sysmanagement > Tenants and click on button, a window like this will appear:

Tenant

• Name: the name must be formatted in the same way as the others
• Access domain: if they have the domain then CustomerName.becloudsolutions.com, if they don't, then CustomerName.it
• SIP domain: it must be the same as the Access domain
• Default language: it depends on the customer
• Default time zone: it depends on the customer
• Default country: it depends on the customer
• Region: click the Default option

Administrator

• Username: admin
• Password: is the same for all tenants
• First name: User
• Last name: Super
• Email address: support@becloudsolutions.com

Licensable limits

• Concurrent users
  • Maximum users: enter the ones indicated in the email
• Named (configured) users
  • Maximum users: enter the ones indicated in the email

Reporting DB

• Database server: click on the DB1 - DB2 option
• Database name: it must be the same as the others, it is automatically created, but double check if it's correct
• Username: it is automatically created
• Password: it is automatically created

Once you have created the tenant, you will see the following sections:

• Properties: this contains the information you entered previously (make sure the status is active)
• Features: you need to copy the tenant features indicated in the email
• Limits: these depends on the project
• Contacts: leave blank
• Resources: this will be populated when access numbers associated with this tenant are added
• Reporting DB: make sure the Test connection is successful and then click Apply to database
• Usage: no changes are needed
• Advanced: make sure you copy the same options that are listed in the tenant you are copying