BeCloud Internal Wiki

Procedures

mattia.stalio@undisclosed.example.com (mattia.stalio) — Tue, 21 Jul 2026 10:27:34 +0000

Procedures - BeIncontact - databases - monthly - WhatsApp - Onboarding - SMPP Configuration - Infobip Billing Whatsapp - Infobip Billing SMS - Vonage Billing SMS & WA - New Customer Creation - New Tenant Creation - New Be360 Creation - FreePBX Sip Diversion - Check Rates - MetanoNord Autolettura - OsTicket Install and Update - Concurrent calls for sippy customers

Concurrent calls for sippy customers - created

mattia.stalio@undisclosed.example.com (mattia.stalio) — Tue, 21 Jul 2026 10:26:44 +0000

Concurrent calls for sippy customers This is a guide on how the Grafana dashboard for the concurrent calls on Sippy works and how to edit it. How does it work The script use the Selenium proejct to do some Web Scraping actions on the SippySoftswitch webapp to get the number of active calls for each customers. It then use a mysql connector to insert the values it just got into the database. The databse is structured so that every customer has it's own table with the following parameter:

Enlarge Disk

mattia.stalio@undisclosed.example.com (mattia.stalio) — Fri, 17 Jul 2026 13:32:38 +0000

Enlarge Disk Tutti gli Hypervisor di Prod5 sono Linux e di tipo Nitro-based, ad eccezione di tts1/tts2 che sono Windows.

VONAGE SMS AND WA BILLING PROCEDURE

luca.bottoli@undisclosed.example.com (luca.bottoli) — Thu, 16 Jul 2026 07:47:58 +0000

VONAGE SMS AND WA BILLING PROCEDURE 1. Login on ---------- 2. On the left, under the section Account, select the Api Key. Then select Logs -> SMS Logs. Make sure the direction is Outbound, then filter the date and then click search: if today is the 16th of the month, the range will be from 00:00 on the 1st to 00:00 on the 16th of this month, if today is the 1st of the month, the range will be from 00:00 on the 16th of last month to 00:00 on the 1st of this mont…

aaa2.png - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Thu, 16 Jul 2026 07:43:26 +0000

aaa.png - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Thu, 16 Jul 2026 07:41:22 +0000

SSL certs renewal

sysadm@undisclosed.example.com (sysadm) — Mon, 06 Jul 2026 19:12:03 +0000

SSL certs renewal FIRST THING To install certbot (OL9): yum install -y python3-certbot python3-certbot-nginx To install certbot (Debian): apt install -y python3-certbot python3-certbot-nginx No acme-challenge Istances that need certs to be renewed manually

OsTicket Install/Migration

mattia.stalio@undisclosed.example.com (mattia.stalio) — Fri, 03 Jul 2026 10:54:49 +0000

OsTicket Install/Migration This part is for installing the v1.10 of the osTicket software which is the one that is live at the moment of the writing of this Wiki. System update and installing the dependecies sudo apt update && sudo apt upgrade -y sudo apt install -y lsb-release ca-certificates apt-transport-https software-properties-common gnupg2 curl wget unzip net-tools

AUTOLETTURA METANONORD PROCEDURE

luca.bottoli@undisclosed.example.com (luca.bottoli) — Fri, 29 May 2026 10:11:13 +0000

AUTOLETTURA METANONORD PROCEDURE This procedure must be performed every 1st of the month 1. EXPORT BETRACKER * Fare export delle anagrafiche da BeTracker e rinominare in export.csv * Fare una copia del file e rinominare in copia.csv * Spostare entrambi nella cartella dove c'è lo script metanonord_autolettura.ipynb

metanonord_autolettura.zip - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Fri, 29 May 2026 10:09:03 +0000

infobip_billing_sms_2.png - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Wed, 20 May 2026 09:43:21 +0000

infobip_billing_sms.zip - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Wed, 20 May 2026 09:41:44 +0000

infobip_billing_sms_1.png - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Wed, 20 May 2026 09:26:09 +0000

infobip_billing_wa_5.png - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Wed, 20 May 2026 09:08:00 +0000

infobip_billing_wa_4.png - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Wed, 20 May 2026 08:59:38 +0000

infobip_billing_wa_3.png - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Wed, 20 May 2026 08:57:11 +0000

infobip_billing_wa_1.png - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Wed, 20 May 2026 08:45:22 +0000

infobip_billing_wa_2.png - created

luca.bottoli@undisclosed.example.com (luca.bottoli) — Wed, 20 May 2026 08:44:04 +0000

ticketarquati.png - created

gemma.coppeta@undisclosed.example.com (gemma.coppeta) — Fri, 27 Feb 2026 15:06:34 +0000

richiestanumerazionearquati.png - created

gemma.coppeta@undisclosed.example.com (gemma.coppeta) — Fri, 27 Feb 2026 14:52:01 +0000