BeCloud Internal Wiki - procedures

SSL certs renewal

anonymous@undisclosed.example.com (Anonymous) — Thu, 07 May 2026 19:21:13 +0000

SSL certs renewal FIRST THING To install certbot (OL9): yum install -y python3-certbot python3-certbot-nginx To install certbot (Debian): apt install -y python3-certbot python3-certbot-nginx No acme-challenge Istances that need certs to be renewed manually

Check rates

anonymous@undisclosed.example.com (Anonymous) — Fri, 27 Feb 2026 15:13:53 +0000

Check rates When you receive a request for new numbers, you will need to check the various rates for each country. In this guide New numbers request This

Check rates

anonymous@undisclosed.example.com (Anonymous) — Fri, 27 Feb 2026 16:29:59 +0000

Check rates In this guide we will use the Bandwidth's portal to give a practical example, but the other portals are almost the same. Email template Here's an email example: " Buongiorno, Mi cerchi per favore i costi di attivazione, ricorrenti trunk/numero e traffico telefonico (costo a noi) per la fornitura di 3 numerazioni geografiche in:

Databases

anonymous@undisclosed.example.com (Anonymous) — Thu, 12 Sep 2024 15:16:15 +0000

Databases - replica restore - enlarge disk

Enlarge Disk

anonymous@undisclosed.example.com (Anonymous) — Fri, 17 Jul 2026 13:32:38 +0000

Enlarge Disk Tutti gli Hypervisor di Prod5 sono Linux e di tipo Nitro-based, ad eccezione di tts1/tts2 che sono Windows.

FreePBX Sip Diversion

anonymous@undisclosed.example.com (Anonymous) — Fri, 27 Feb 2026 15:07:25 +0000

FreePBX Sip Diversion You have to follow this guide for both ArquatiPBX (52.57.247.41) and ArquatiPBX_bkp (35.156.113.252) Arquati's request When you receive a request such as the one shown in the example below, you must accept the following conditions:

Procedures

anonymous@undisclosed.example.com (Anonymous) — Tue, 21 Jul 2026 10:27:34 +0000

Procedures - BeIncontact - databases - monthly - WhatsApp - Onboarding - SMPP Configuration - Infobip Billing Whatsapp - Infobip Billing SMS - Vonage Billing SMS & WA - New Customer Creation - New Tenant Creation - New Be360 Creation - FreePBX Sip Diversion - Check Rates - MetanoNord Autolettura - OsTicket Install and Update - Concurrent calls for sippy customers

INFOBIP SMS BILLING PROCEDURE

anonymous@undisclosed.example.com (Anonymous) — Wed, 20 May 2026 09:46:00 +0000

INFOBIP SMS BILLING PROCEDURE This procedure must be performed every 7th of the month. It is also important to compare the data with the invoice and the report sent by Infobip to check for inconsistencies. 1. Login on ---------- 2. Create a downloadable report by clicking on Analizza

INFOBIP WHATSAPP BILLING PROCEDURE

anonymous@undisclosed.example.com (Anonymous) — Wed, 20 May 2026 09:22:46 +0000

INFOBIP WHATSAPP BILLING PROCEDURE This procedure must be performed every 7th of the month. It is also important to compare the data with the invoice and the report sent by Infobip to check for inconsistencies. 1. Login on ---------- 2. Create a downloadable report by clicking on Analizza

anonymous@undisclosed.example.com (Anonymous) — Wed, 20 May 2026 09:04:57 +0000

import glob import math import os import pandas as pd import zipfile import warnings # ignoro warning di openpyxl warnings.filterwarnings("ignore", category=UserWarning, module="openpyxl") folder_path = '.' df_list = [] # scorro tutti i file .xlsx nella cartella for filename in os.listdir(folder_path): if filename.endswith('.xlsx'): file_path = os.path.join(folder_path, filename) try: df = pd.read_excel(file_path, engine='openpyxl') df_list.append(d…

AUTOLETTURA METANONORD PROCEDURE

anonymous@undisclosed.example.com (Anonymous) — Fri, 29 May 2026 10:11:13 +0000

AUTOLETTURA METANONORD PROCEDURE This procedure must be performed every 1st of the month 1. EXPORT BETRACKER * Fare export delle anagrafiche da BeTracker e rinominare in export.csv * Fare una copia del file e rinominare in copia.csv * Spostare entrambi nella cartella dove c'è lo script metanonord_autolettura.ipynb

Monthly

anonymous@undisclosed.example.com (Anonymous) — Tue, 09 Dec 2025 14:30:40 +0000

Monthly Introduction Every start of the month, it is necessary to perform various tasks, which may vary due to them being different. Currently, the ones that I've (Antonio Andriychuk) been following and being involved with are: * Concurrent Usage; * Concurrent Calls for the Lario Reti Holding tenant;

New Be360 creation

anonymous@undisclosed.example.com (Anonymous) — Tue, 14 Apr 2026 10:55:51 +0000

New Be360 creation Access the server Access the Be360Whatsapp machine: * Server: 35.156.230.51 * Username: centos * SSH identity file: bp-demo.pem Copy an existing folder Copy an existing folder AND REMEMEBR WHICH YOU USED, YOU WILL NEED THAT LATER

New customer creation

anonymous@undisclosed.example.com (Anonymous) — Thu, 26 Feb 2026 14:43:04 +0000

New customer creation Steps * Create a new tenant. * Add the purchased numbers to the shared file Costi fornitori tecnici. * Add the customer's name to the file Traffico Telefonico. * Add the purchased numbers to the file CDRs numbers. * Create the Customer object in the customers array in the

New tenant creation

anonymous@undisclosed.example.com (Anonymous) — Thu, 26 Feb 2026 14:36:05 +0000

New tenant creation To learn more, visit the Bright Pattern official documentation . Email template Subject: New Tenant CustomerName " Buongiorno, Scrivo in quanto avrei necessità della creazione di un nuovo Tenant dedicato a CustomerName (new customer) su istanza AWS Region. Di seguito i dettagli del Tenant:

OsTicket Install/Migration

anonymous@undisclosed.example.com (Anonymous) — Fri, 03 Jul 2026 10:54:49 +0000

OsTicket Install/Migration This part is for installing the v1.10 of the osTicket software which is the one that is live at the moment of the writing of this Wiki. System update and installing the dependecies sudo apt update && sudo apt upgrade -y sudo apt install -y lsb-release ca-certificates apt-transport-https software-properties-common gnupg2 curl wget unzip net-tools

Concurrent calls for sippy customers

anonymous@undisclosed.example.com (Anonymous) — Tue, 21 Jul 2026 10:26:44 +0000

Concurrent calls for sippy customers This is a guide on how the Grafana dashboard for the concurrent calls on Sippy works and how to edit it. How does it work The script use the Selenium proejct to do some Web Scraping actions on the SippySoftswitch webapp to get the number of active calls for each customers. It then use a mysql connector to insert the values it just got into the database. The databse is structured so that every customer has it's own table with the following parameter:

SMPP Configuration

anonymous@undisclosed.example.com (Anonymous) — Wed, 09 Oct 2024 15:07:35 +0000

SMPP Configuration When it comes to adding a new SMPP Account, I've usually referred to follow a simple yet easy procedure that enabled me to create multiple Configuration. In this page, we're going to: * Create an API Key for the SMPP Account; *

VONAGE SMS AND WA BILLING PROCEDURE

anonymous@undisclosed.example.com (Anonymous) — Thu, 16 Jul 2026 07:47:58 +0000

VONAGE SMS AND WA BILLING PROCEDURE 1. Login on ---------- 2. On the left, under the section Account, select the Api Key. Then select Logs -> SMS Logs. Make sure the direction is Outbound, then filter the date and then click search: if today is the 16th of the month, the range will be from 00:00 on the 1st to 00:00 on the 16th of this month, if today is the 1st of the month, the range will be from 00:00 on the 16th of last month to 00:00 on the 1st of this mont…

anonymous@undisclosed.example.com (Anonymous) — Wed, 28 May 2025 09:58:49 +0000

import glob import os import pandas as pd import zipfile folder_path = '.' # funzione per trovare un nome file libero def get_unique_filename(folder, filename): base, ext = os.path.splitext(filename) counter = 1 new_filename = filename while os.path.exists(os.path.join(folder, new_filename)): new_filename = f"{base}({counter}){ext}" counter += 1 return new_filename # scorro tutti i file nella cartella for filename in os.listdir(folder_path): if filena…

VONAGE SMS BILLING PROCEDURE

anonymous@undisclosed.example.com (Anonymous) — Wed, 28 May 2025 10:03:25 +0000

VONAGE SMS BILLING PROCEDURE 1. Login on

anonymous@undisclosed.example.com (Anonymous) — Wed, 28 May 2025 10:05:27 +0000

import glob import math import os import pandas as pd import zipfile folder_path = '.' # scorro tutti i file nella cartella for filename in os.listdir(folder_path): # prendo solo i file .zip if filename.endswith('.zip'): zip_path = os.path.join(folder_path, filename) extract_path = folder_path # estraggo tutti i .zip nella folder in modo da avere n file .csv with zipfile.ZipFile(zip_path, 'r') as zip_ref: zip_ref.extractall(extract_path)

Onboarding of a new WhatsApp for Business Application

anonymous@undisclosed.example.com (Anonymous) — Wed, 09 Oct 2024 08:01:04 +0000

Onboarding of a new WhatsApp for Business Application As an integration between two different providers, in this topic I'm going to explain how to successfully onboard a new WABA (WhatsApp for Business Application) account; Let's start first with understanding what is WhatsApp for Business Application: